TV Tuner Warranty

KAISER BAAS TV TUNER WARRANTY, RETURNS & REPAIRS POLICY

Warranty:

• Standard 12 month warranty from purchase invoice date of KAISER BAAS product.
• Must retain proof-of-purchase to receive warranty / replacement.
• Warranty means repairing the product wherever possible, replacing the product,
  whole or part (including remote control & power supply);

Warranty covers the following faults/defects:

• Scratched, cracked, chipped, warped, discolour of frame upon first receipt & opening
  of the package.
• A minimum 5 dead pixel in the LCD panel
• Corrupt firmware
• Defective audio speakers & playback
• Non-functioning buttons and brightness adjustment wheel
• Non-functioning remote controls (batteries excluded)
• Faulty power supply.

Warranty does not cover:

• Third party accessories such as memory cards, USB flash drives and other accessories not originally shipped with KAISER BAAS product;
• Damaged LCD screen and electronics as a result of using a different power supply other than the one shipped with the product;
• Improper use & handling of the product including broken frame clips, leg stand, incompatible memory card use, wall & tripod mounting;
• Improper maintenance of the product (refer to product manual for proper maintenance tips)
• Freight charges & insurance for returning back to base.
• Shop soiled products including:
• Scratched, stained or damaged LCD screen or frame as a result of everyday use
• Stained or damaged remote control

Next step

• If you believe your Kaiser Baas product meets the Warranty points above, then please see the Contact Technical Support page.

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