1. Save data
If possible, please save your data from your KAISER BAAS device onto your computer before sending it to KAISER BAAS or its distributor. KAISER BAAS cannot guarantee that data on your product will be kept. (This applies primarily to Digital Photo Frames)
2. Need original receipt
When you do send a product for repair you will have to include the ORIGINAL sales receipt. Please make a photocopy for your own records. Your original receipt will be returned with your repaired/replacement product. Non inclusion of the sales receipt will severely delay the processing of your return and may result in putting your product into an out-of-guarantee status.
3. Packing and Sending
When you return your product or accessory for repair or replacement, carefully pack it with adequate cushioning so that it does not get damaged in transit. KAISER BAAS is not responsible for products that arrive damaged due to improper transportation. Choose your method of transport & insurance accordingly.
