Contacting the Helpdesk

• If you having a problem with your KAISER BASS product and believe it needs to be repaired, please contact technical support on 1300 302 306 (within Australia) or +61 3 9455 7444 (from overseas). KAISER BAAS support is the FIRST step in the return process. They will help you to determine if it is a hardware fault of the product, an accessory used with the product, or if it is related to technical limitations of the product. Once technical support determines that indeed that your KAISER BAAS product or accessory must be repaired or replaced, they will instruct you on the next steps to take.

• Any product that is sent to KAISER BAAS or any of its distributors or repair centres that do not have a clearly written RMA authorization number on the box will be refused at reception and costs incurred for shipping & return will not be paid for by KAISER BAAS or its distributors. You can only receive a valid RMA number from KAISER BAAS or one of its authorised subsidiaries/distributors.

• For full returns policy in Australia please read RETURN AUTHORISATION PROCEDURE. For worldwide returns please contact +61 3 9455 7444

< back